FAQs
Administrative FAQs
Do you accept my insurance?
We accept most major insurance plans. It is important to check with your carrier to ensure that Alpha Care is in network. It can be helpful to provide your carrier with our Tax ID 331691682.
Do you accept walk-ins?
We recommend scheduling an appointment to ensure you are seen promptly, though we do our best to accommodate urgent needs.
Appointments & Scheduling
Do I need a referral?
Referrals are not always required, but this depends on your specific insurance plan. Please check with your provider or call us for assistance.How long are appointments?
Initial intake appointments generally last 45–60 minutes, while follow-up medication checks are typically 15–20 minutes.General Inquiries
Where are you located?
We are located at 537 W Bannock St #100, Boise, ID 83702, United States. Paid street and lot parking are available and free street parking can usually be found within a block of our office.
Is my visit confidential?
Yes. We strictly adhere to HIPAA regulations to protect your privacy and medical records.
What kind of STI testing do you offer?
We offer comprehensive screening tailored to your individual needs. Because testing recommendations vary based on the type of sexual activity and number of partners, our clinicians take the time to understand your situation so we can recommend the right tests — including oral, rectal, and blood-based screenings as appropriate. For more detailed information, visit the CDC’s STD Testing page at cdc.gov.
Billing & Insurance
What insurance plans do you accept?
We are in-network with many major carriers. Please contact your insurance to verify our network status.
Do you offer self-pay options?
Yes, we offer self-pay rates for patients without insurance. Call our office for pricing details.