My patient portal shows a balance, what does that mean?

a.l.p.h.a. tests based on a donation basis to our patients, but the tests still cost the organization money. We utilize billing in our Electronic Health Record (EHR) to account for those costs. a.l.p.h.a. will not bill you for an outstanding balance that may show up on the patient portal We use this system to track our expenses and at this time our EHR provider does not offer a way to hide the balance from our patients, nor do we have the ability to immediately write the balance off and make it disappear. The balance is likely to disappear within 30-90 days, after we have received any reimbursements for your visit and is not something that a.l.p.h.a. expects you to cover. Thank you for your understanding and we apologize for any confusion that may be caused by seeing a balance may cause.

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